We currently deliver to all the pin codes across India.
What is the estimated delivery time?
Products are typically dispatched within 12-14 days of order confirmation depending on Your destination and services related to the Product shall be provided after the delivery of the Product. Once the product is dispatched for delivery we will notify you of the same.
All the products are transported and delivered using the O2matic’s partner delivery network.
While we try to ensure that the Product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not got in touch with you.
For pre-orders, the estimated delivery time is 21 - 25 days starting from the day of booking. The day of shipping is indicated on your product page at the time of order. Please note that we will NOT be able to ship pre-orders earlier than the indicated time.
Are there any shipping charges?
We charge for shipments in certain pincodes. Any additional charges like entry taxes shall be borne by us. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we charge for shipments to your pin-code or not.
However, if in certain exceptional cases, we agree to deliver the Products in non-serviceable pin-codes, we may deliver the product at your doorstep provided the transportation/shipping cost is borne by you at actuals in advance
How do I track my order?
The best way to check your order status is to click on the tracking link sent to you via mail. We try our best to deliver your Product before you can even think 'Where is it now?' :) i.e. well within 18 days of your order (or 21 days of the promised shipment date in the case of pre-orders). In a few cases however, we take closer to our promised 25 - 30 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number or email us at orders@o2matic.in.
What should I check when the product is delivered to me?
Please check for all the following items when the product is delivered to you:
If it has all the items mentioned in the product page
If it’s damaged or if the seal is broken
Once the product is delivered and our delivery team leaves your location, we will be able to only honour manufacturing defects and other fair usage breakages as outlined in the warranty policy.
What if I receive a damaged product?
We work with manufacturers who have highly specialized quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product (damage as defined above), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please write to us at orders@o2matic.in.
Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.
Can I cancel the order?
We take great pride in all the products we create. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order only in the following cases and in the following manner.
Cancellation prior to delivery- You can cancel your order for any product at any time prior to its delivery by logging into your account and selecting the 'Request cancellation' option. For cancellations made before a Delivery Attempt, any advance paid will be refunded as per O2matic’s refunds policy. However, in case of cancellation of any within 24 hours of placing the order, a full refund will be initiated. Post the 24-hour window, you will be charged 25% of the order value as a restocking fee.
Cancellation at the time of delivery - In case you are unhappy with a product, you may return the same on the spot, at the time of delivery. Cancellation at the time of delivery is not allowed for MTO Products.
Cancellation after delivery is not allowed -After delivery of the product, only After Sales services will be applicable, and cancellation is not an option.
Is there a cancellation fee applicable?
We generally do not levy cancellation fees except in the case of bulk order(BO) products. In the case of BO products, if you cancel within 24 hours of placing the order, you will receive a full refund. Post the 24-hour window, you will be charged 25% of the order value as a restocking fee. Please also note that after delivery of the product, only After Sales services will be applicable, and cancellation is not an option. We do not offer exchanges or cancellations for MTO Products.
NOTE
Once we have delivered the product and left the customer's premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.
